Delivery & Transit Protection Policy

• Confirm the device and transaction reference.
• Use packaging appropriate for the device and route.
• Record package condition where the supported workflow requires it.
• Keep the tracking and handoff record.

Supported orders can store the delivery provider and tracking reference. The platform can record when the delivery or authorised handoff is verified. Users should keep the package and transaction evidence until the order is complete.

If a parcel is lost, materially damaged or appears to contain a different item, report the issue through the official order support route immediately. Preserve the packaging, labels, photos, videos, tracking information and original listing.

Insurance is a separate contractual service. Gadget Trade only describes a shipment as insured when a valid insurance or delivery-protection policy has actually been issued or confirmed for that shipment.

This policy applies to the Gadget Trade marketplace features and transactions to which the policy is relevant. It should be read together with the Terms of Use, Privacy Policy, marketplace safety rules, payment and dispute policies, and any listing-specific information shown at the time of a transaction.

Where a workflow creates order, listing, payment, verification, delivery or communication records, those records may be used to understand what happened and to resolve a support request or dispute. Users should keep relevant receipts, photographs, messages, tracking information and other evidence until the matter is resolved.

Users are responsible for providing accurate information, keeping account credentials secure, reviewing important order details before confirming a transaction and promptly reporting material problems through the official Gadget Trade support channels.

Gadget Trade may update this policy when marketplace workflows, security requirements, payment processes, delivery arrangements or applicable requirements change. The current version published on Gadget Trade is the version that applies to new activity after publication.