Sections
1. Use the official payment flow
Where Gadget Trade provides an official checkout or payment flow, users should use that flow and review the exact listing, amount, seller, order and delivery details before confirming payment. Gadget Trade does not treat a screenshot or message claiming that payment was made as proof of settlement.
2. Never share payment secrets
Never share passwords, OTPs, card PINs, CVVs, full card details or authentication codes with another user or a person claiming to be Support. Customer Service does not need these secrets for ordinary account or transaction assistance.
3. Payment redirection and fake confirmations
- Treat requests to pay a different account after checkout as suspicious until verified through an official support route.
- Do not rely on edited screenshots, SMS screenshots or forwarded bank alerts as proof of payment.
- Do not click unknown payment links sent through marketplace messages.
- If a payment appears to have gone to the wrong destination, contact the relevant payment provider and Customer Service promptly.
4. Transaction records
Keep your order or transaction reference, receipt, payment confirmation and relevant messages. These records help Support understand what happened when a payment or delivery issue is reported.
5. Payment disputes
Payment protection does not mean every transaction is automatically refundable or that every dispute will have the same outcome. Resolution depends on the transaction record, applicable Gadget Trade policies, payment-provider processes and applicable law.